To change your password, click on your profile picture on the dashboard, select ‘Settings,’ and scroll down to find the option to change your password.

Try clearing the cache of your browser, using an incognito window, or switching to a different browser. Then attempt to log in again.

First, force close the app. On iPhone: Swipe up from the bottom of the screen (or double click the home button) to bring up the app switcher, then swipe the app up to close. On Android: Open your recent apps and swipe away the Kajabi app. Then reopen it.

If you can't remember the email you used to sign up, check your inbox for any Kajabi-related emails. If you're still unsure, reach out to our support team at [email protected], and we can assist in recovering your account.

Our mobile app allows you to download course materials for offline access. When viewing a lesson, look for the download icon next to the materials and tap to save for offline use.

Ensure that all videos or materials within the section have been fully played or opened. If it still doesn’t mark as complete, you can manually mark it by navigating to the section in your course dashboard and clicking ‘Mark as Complete.’

Log into your Kajabi account, and from your dashboard, navigate to the ‘Library’ tab. Here, you’ll find all the courses, bootcamps, and workshops you’ve purchased or enrolled in.

To access the community, log in to your AEA account and navigate to your Product Library.

Once there, you’ll find the community listed alongside your purchased products.

Click on the community to enter. Inside, you'll be able to participate in discussions, connect with other members, and access exclusive content.

Be sure to check for updates and announcements within the community feed, and feel free to engage with posts or ask questions to stay involved!

Cross out the video screen and play it again. The video should now play correctly with both audio and visual elements.

This error often happens if there’s a temporary network issue. Wait a few minutes, refresh the page, or log back in. If the issue persists, clear your browser cache or use an incognito window.

First, check your internet connection to ensure it's stable. You can try exiting the video and reloading it. If the problem persists, try adjusting your device’s network settings, force close the app, and restart it. Ensure your app is updated to the latest version.

Check that all required activities in the current module are marked complete. If the problem persists, log out, clear your cache, and log back in. In the app, force close and reopen to refresh your progress.

No worries! Force close the app, reopen it, and your progress will still be recorded. You may need to finish the last activity where you left off.

Yes, this is a known technical issue. The audio still plays correctly, and you can listen while visualizing the content.

Error messages often occur due to connectivity issues. Try refreshing the page or logging out and logging back in. If the issue persists, clear your browser’s cache or restart the app on mobile devices.

If your quiz isn’t marking as complete, try force closing the Kajabi app and reopening it. You can also try submitting the quiz again. Make sure you have a strong internet connection, as weak connections can sometimes cause progress to not save properly.

Once you complete the Pre-Assessment, you may notice there’s no “Mark Complete” button like in other modules. That’s totally normal!

✅ Simply click the checkmark in the top-left corner of your screen to mark the module as complete.
Your answers are already submitted and tracked behind the scenes — no need to retake it or worry about losing progress.

🎥 Watch a 10-second walkthrough on "How to Complete the Pre-Assessment"

Yes, your progress will be saved. You can go back into the quiz section and manually mark it complete. Alternatively, go to the menu and mark the entire section complete.

After submitting your quiz, you can review your answers by navigating back to the quiz section. You’ll be able to see the correct answers and your score.

If a lesson isn’t marking as complete, try force closing the Kajabi app and reopening it. You can also try refreshing the page or logging out and back in. Ensure you have a stable internet connection and that your app is updated to the latest version.

To update your billing information, log in to your Kajabi account, click on your profile picture in the top right corner, select ‘Settings,’ and go to ‘Billing Information.’ Here, you can update your credit card details or payment method.

To cancel your subscription, log in to your account, click on your profile picture, and navigate to 'Settings'. From there, go to 'Billing Information' and select the option to cancel.

If you believe there was an error in billing, contact support at [email protected]. Include your order number and details of the charge, and we will assist you in resolving the issue.

Yes, you can switch your subscription plan. Go to your profile, select ‘Settings,’ and then ‘Billing Information.’ From there, you can choose to upgrade to an annual subscription. If you need assistance, contact support for help.

Yes, you will automatically receive a receipt via email after completing your purchase. If you do not see it in your inbox, be sure to check your spam or junk folder. You can also view and download your receipts from your account under the “Billing” section.

To use a discount code, simply enter the code in the designated field during the checkout process.

The discount will be applied to your total before completing the purchase.

Be sure to double-check that the discount has been applied before submitting your payment.

You can reach customer support by sending an email to [email protected].

Our team is available to assist you Monday through Friday, 9 AM – 9 PM EST.

Our support team typically responds within 24 hours on business days. For urgent issues, please mention "Urgent" in the subject line of your email.

Currently, we do not offer live chat support. However, you can reach us via email at [email protected], and we will assist you as quickly as possible.

We value your feedback! To provide suggestions, send an email to [email protected]. Your input helps us continuously improve our offerings.