Mastering the NeuroFitness App:Ā
Your Guide to Fixing Glitches and Staying on Track
Download the NeuroFitness Academy User Experience Guide
Gain access to our in-depth User Experience Guide, which covers everything from setting up the app to troubleshooting common issues.
Whether you're new to the NeuroFitness Academy or looking for additional support, this guide will walk you through each step of your mental fitness journey.
Download the PDF belowĀ to ensure you have all the information you need at your fingertips!
Access The User Experience Guide
Access TheĀ AEAĀ Ā App
Download the AEA NeuroFitness Academy app today and take the first step towards enhancing your mental fitness.

New App User OnboardingĀ InstructionsĀ
Account & Login Issues
How can I change my password?
I can't log in to my account. What should I do?
How do I reset my app if it's not responding?
I forgot my login email. How do I recover it?
Course Access & Navigation
How do I access my course materials off the app??
I completed a section, but itās not showing as complete. How can I resolve this?
How do I access the member library for all the courses Iāve purchased?
How do I access the community in the App or Portal?
Technical Issues & Troubleshooting
When I play a video, itās only playing the audio and the video screen is black. How do I fix this?
I received a ā504 Gateway Timeoutā error. What should I do?
The video is buffering or not playing smoothly in the app. How can I fix this?
I completed a module, but the system is not letting me move to the next one.
The app froze and I hadnāt finished the module. Will I lose my progress?
When I play some of the audio clips, I see a picture or video at the beginning, but then the screen goes black and the audio continues. Is this normal?
I received an error message when trying to complete a lesson. What should I do?
My quiz isnāt marking as complete in the app. What should I do?
Quizzes & Progress Tracking
How do I mark my quiz as complete?
I forgot to mark my quiz complete. Will my progress still be saved?
How do I review my quiz answers after submitting them?
What should I do if my lesson isnāt marking as complete in the app?
Billing & Subscription
How do I update my billing information?
How do I cancel my subscription?
I was charged incorrectly. What should I do?
Can I switch from a monthly to an annual subscription?
Will I receive a receipt after purchasing a product or service?
How do I use a discount code at checkout?
Support
How do I contact customer support?
What is the response time for support inquiries?
Is there a live chat option for support?
How do I provide feedback or suggest improvements for a course or product?
Have a Question? Weāre Here to Help!
Got a question that wasnāt answered in our FAQs? No problem! Use the form below to submit your inquiry, and one of our team members will get back to you as soon as possible. We're committed to ensuring you have the best experience with our programs and services.